Delivery and Returns
ARTSCAPE dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain.
We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between Artscape and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Artscape and transfer of responsibility in the same way.
Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
Artscape does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its control.
If for any reason, you wish to return a product bought from Artscape, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.
In the case of damaged item(s), you must inform us within 3 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return.
Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund.
On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost).
Items are returned at the customer’s risk. For larger items such as easels, boards and print racks, we recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or lost in transit. We cannot accept any further liability.
Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.
Artscape complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information, , when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Artscape complies with Tier 1 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.
Artscape will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, Artscape uses reputable third-party banking and distribution institutions. These companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private.
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